Straight answers to fair questions.

It mostly depends on the notice period in your current management agreement, often between one and three months. We start the handover as soon as notice is served, so there’s no gap in management.

Usually the directors of the RTM or residents’ management company, or the freeholder, depending on how your building is set up. We can help you work out who has the authority under your leases and company documents.

The outgoing agent should transfer all funds held for the building, together with accounts and records. We request and reconcile everything, and you’ll see the balances once they’re received.

Yes, in a good way. Everyone is invited to the portal, told who to contact, and can see what’s happening from the first week.

Every verified leaseholder, plus tenants and other authorised occupiers, as well as directors. Each person only sees information appropriate to their building and role.

No. Polls in the portal are informal and help directors understand what residents want. Formal decisions, company votes and statutory consultations follow the proper legal process set out in your leases and company articles.

No. Discussions show a display name and flat number only if you choose. Personal and financial information about your own flat is private to you and to us.

No. The portal works in any web browser on a phone, tablet or computer.

A fixed annual fee per apartment, agreed in writing before you sign. See how our pricing works, or request a proposal for your exact figure.

No. The service charge pays for running the building, such as cleaning, repairs, insurance and reserves. Our management fee is one part of it, and you’ll see exactly how much it is.

No. We don’t take commission from insurers or contractors. If that ever changed, it would be disclosed to you in writing first.

In a separate client account, held in trust for the building and kept apart from Your Block’s own money.

Yes. Your agreement sets clear approval limits. We handle routine work and report it, while anything significant waits for a director’s sign-off.

We can explain the process and support your board, but the acquisition involves formal legal notices and deadlines, so we recommend specialist legal advice for that stage. Once the right to manage is acquired, we can take on management.

Yes, as an additional service: Companies House filings, registers and AGM paperwork for your RTM or RMC company.

Fair question. We’re a new company, but the team brings decades of hands-on experience in construction, commercial cleaning, residential property and care homes. Before we take on any building we will be members of a government-approved redress scheme and hold professional indemnity insurance, and we publish how we work. Meet us on our About page.

The Mullions, Nayland Road, Great Horkesley, Colchester CO6 4HH, on the Essex–Suffolk border. See the areas we cover.

Yes, behind the scenes, to handle routine admin, keep track of deadlines and make sure nothing gets lost in an inbox. People make every important decision, and a named director is responsible for your building.